Cancellation and return policy

Cancellation and return policy

 

Last updated: September 9, 2026
At Cameo & Beyond (operated by FPSC International Srls), we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund process in compliance with European Union consumer protection laws.

1. Right of Withdrawal (14-Day Return Window)

In accordance with EU regulations and consumer protection laws, if you are an EU/EEA consumer, you have the legal right to cancel your purchase and return your ordered item(s) without stating a reason within fourteen (14) calendar days from the date you (or a designated third party other than the carrier) physically receive the goods.

2. Return Conditions

To be eligible for a return and full refund, items must satisfy the following conditions:

  • The item must be returned in its original, unused, and undamaged condition.
  • All original tags, security seals, certificates of authenticity, and packaging (boxes, pouches, documentation) must be intact and included.
  • Items showing signs of wear, alteration, or damage caused after delivery will not be accepted for a full refund.

Non-Returnable & Non-Refundable Items

In accordance with applicable law (Art. 59 of the Italian Consumer Code), the following items cannot be returned or refunded unless defective:

  • Custom-made, bespoke, or personalized items: Includes custom designs, resized rings/chains, or engraved items.
  • Earrings & Piercing Jewelry: Excluded for hygiene and health protection reasons once the protective seal or packaging has been opened/tampered with.

(Note: If you require adjustments or resizing for bespoke pieces, please contact us. We are happy to discuss potential alterations for an additional fee).

3. Order Cancellations (Prior to Dispatch)

If you wish to cancel an order before it has shipped, please contact us immediately at info@cameoandbeyond.com or call +39 041 5904284.

  • If your order has not yet been processed or dispatched, we will cancel it and issue an immediate full refund.
  • If the order has already been dispatched, please follow our standard Returns Process once the package arrives.

4. Returns Process and Online Right of Withdrawal

If you are an EU/EEA consumer and wish to exercise your statutory right of withdrawal, you may do so within the applicable 14-day withdrawal period by using our online withdrawal function available here:


The online withdrawal function allows you to provide your name, order details, and the email address to which confirmation of your withdrawal should be sent. After submitting your request through the “Confirm withdrawal” function, you will receive an electronic acknowledgement confirming the content, date, and time of your withdrawal request.

You may also exercise your statutory right of withdrawal by sending us any clear and unequivocal statement communicating your decision to withdraw from the contract at info@cameoandbeyond.com.

After receiving your withdrawal request, our Customer Care team will provide you with a Return Merchandise Authorization (RMA) number and the necessary return instructions. The RMA procedure is intended to facilitate the handling and physical identification of your return and does not limit or condition your statutory right of withdrawal.

Shipping Instructions:

  • Orders within Italy: We offer free return shipping for deliveries within Italy. We will provide you with a pre-paid DHL Express return label upon request.
  • International Returns (EU & Non-EU): Customers outside Italy are responsible for return shipping costs. For international shipments, you are also responsible for any applicable local customs duties, taxes, or brokerage fees incurred during shipping. We strongly recommend using a trackable and insured shipping service (such as DHL Express).

5. Refunds & Processing Time

Once your return is received at our facility in Italy, our quality assurance team will inspect the item.

  • Refund Amount: Upon successful inspection, we will issue a full refund of the price paid for the item, including the standard outbound shipping fee originally paid (if applicable). Return shipping charges, duties, and non-refundable import taxes for international orders are excluded.
  • Method of Payment: All refunds are issued exclusively via the original payment method used during checkout (credit card, PayPal, bank transfer, etc.).

  • Processing Time: Please allow up to 7 business days from the day we receive your returned package for us to process your refund. Depending on your financial institution, it may take an additional 2 to 10 business days for the credit to post to your account. You will receive an email confirmation once your refund has been processed.

6. Defective, Damaged, or Incorrect Items

We take great pride in the quality and craftsmanship of our products. If you receive an item that is defective, damaged in transit, or incorrect, please notify us within 48 hours of delivery at info@cameoandbeyond.com.

Please provide your order number, a clear description of the issue, and photos of the damaged packaging/product. We will evaluate the claim immediately and provide a free replacement, repair, or full refund (including all return shipping costs).

7. Company & Contact Information

For any questions regarding returns, cancellations, or refunds, please reach out to us:

  • Company Name: FPSC International Srls (trading as Cameo & Beyond)
  • Address for Returns: Piazza Duca D'Aosta 27, 31021 Mogliano Veneto (TV), Italy
  • Phone: +39 041 5904284
  • Email: info@cameoandbeyond.com
  • VAT Number: IT05106220261 | Trade Registration: TV426133