Frequently Asked Questions
How do you process payments?
All payments are processed through Shopify secure portal and can be made with all major credit cards.
Can I return an order if I change my mind?
For more information about our return policy, please click here.
Where are Cameo & Beyond products made?
Cameo & Beyond products are all designed and produced in Italy.
Do you have a physical store presence?
Not at the moment. Cameo & Beyond is exclusively e-commerce and currently we do not have any brick-and-mortar locations. But, we understand that sometimes you just need to see things in person, so we offer a very friendly Returns & Refunds policy.
Can I stock your jewellery in my gallery/store?
If you are a member of the trade and would like to purchase a selection of Cameo & Beyond creations for your gallery/store, please contact us on customer care.
What materials are used in the making of Cameo & Beyond designs?
At Cameo & Beyond porcelain is the source of every creation. The pieces which bear the Cameo & Beyond signature are made of fine porcelain recast as a modern cameo. The designs are set in sterling silver which is plated in 18ct gold, rose gold, rhodium or ruthenium. Some designs also feature pearls or cubic zirconia. Every piece of Cameo & Beyond jewellery is individually handcrafted and goes through several rounds of stringent quality control.
What does rhodium-plated mean?
Rhodium is the most expensive metal on the planet and is extremely rare. It is hypoallergenic, extremely lustrous, withstands corrosion and is highly durable. All these qualities make rhodium perfect for jewellery, but due to the hardness and brittleness of the metal, as well as the very high cost, it cannot be used in its pure form to make jewellery. The only way to use rhodium in jewellery is to plate other metals such as silver, like in Cameo & Beyond case.
What does ruthenium finish mean?
Ruthenium plated finish is typically used on silver jewellery to protect it from oxidation and make it more durable and protect it from scratches. However, for Cameo & Beyond the purpose is purely aesthetic.
Can I feature Cameo & Beyond in my blog or social media?
We would be delighted if you featured Cameo & Beyond in your social media channels. We kindly ask you to please get in touch with us so that we can provide the correct information for the images you would like to use.
Can I borrow your jewellery for a photoshoot?
We love working with stylists, so just email us on info@cameoandbeyond.com telling us more about the photoshoot and we will get back to you as soon as we can.
What if a piece breaks or needs a repair?
First, DON'T panic! Although our expert jewellers thoroughly check every piece, with any jewellery brand, these things can and do happen with the wear and use. We handle each repair on a case-by-case basis, so get in touch and we'll get the process started for you.
What if I want to get my piece of jewellery gift wrapped?
We ship all orders in our signature packaging but are more than happy to beautifully gift wrap your package and include a handwritten note should you wish so. Just drop us a line at info@cameoandbeyond.com with your order number in the subject line, and we will wrap it up!